Refund & Return Policy

Last Updated: August 28, 2026

Our Commitment to Quality

At Pure Harvest Oils, we are committed to providing high-quality cooking oils and wholesale edible oils for homes, restaurants, commercial kitchens, food manufacturers, distributors, wholesalers, and other business customers.

Our products are carefully prepared and packaged to maintain quality during storage and transportation.

Because many of our products are made to order, particularly bulk and wholesale quantities, we encourage customers to contact us before placing a large order if they have questions about product specifications, packaging, quantity, or suitability.

Before You Order

Please review the product information carefully before purchasing.

For large or commercial orders, customers should confirm that the selected product, quantity, packaging, and specifications meet their requirements before placing the order.

Our bulk products may be available in packaging such as:

1 L
5 L
20 L
200 L drums
1 metric ton IBC containers

If you need assistance selecting a product or quantity, contact us before placing your order.

Return Eligibility

Because edible oils are food products and many of our products are made to order, returns are limited.

Eligible Returns

A return may be considered when:

The wrong product was shipped by Pure Harvest Oils.
The product arrives damaged.
The product has a verified manufacturing or quality defect.
Pure Harvest Oils specifically authorizes the return in writing.
Return Window
The amount of time a customer has to return a product 14 days

Products must remain in their original packaging and must not have been used, contaminated, altered, or improperly stored.

Made-to-Order & Bulk Products

Bulk, wholesale, commercial, and made-to-order edible oil products are generally final sale and are not eligible for return simply because the customer changes their mind.

This includes large-volume orders and products packaged specifically according to a customer’s order requirements.

For large or commercial purchases, please contact us before ordering if you need help confirming product specifications.

Refunds

If Pure Harvest Oils approves a refund, the refund will normally be issued to the original payment method.

Approved refunds may be processed after the returned product has been received and inspected, when a return is required.

The time required for the refund to appear in your account may depend on your bank, credit-card company, or payment provider.

Damaged Products

If your order arrives damaged, please contact us as soon as possible.

Please provide:

Your order number
Your name and contact information
Photographs of the shipping package
Photographs of the damaged product
Photographs of the shipping label
A description of the damage

Please retain the original packaging and shipping materials until the matter has been resolved, as they may be required for a carrier claim.

Incorrect or Missing Products

If you receive an incorrect product or your order is missing an item, contact Pure Harvest Oils as soon as possible.

We will review the order and, where the issue is confirmed to be our error, provide an appropriate resolution, which may include a replacement or refund.

Product Quality Concerns

If you believe a product has a quality or manufacturing defect, contact us with your order information and product details.

We may request information such as:

Order number
Product name
Lot or batch information, when available
Photographs
Description of the issue

Our team may review the product and production information to determine the appropriate resolution.

Customer-Requested Cancellations

Orders may be cancelled only if the order has not entered production, processing, or shipment.

Because many Pure Harvest Oils products are made to order, cancellation may not be possible once production has started.

For bulk, wholesale, or customized orders, please contact us as soon as possible if you need to request a cancellation.

Shipping Costs

Original shipping charges are generally non-refundable, except where required by applicable law or where the return or refund is the result of an error attributable to Pure Harvest Oils.

When a return is approved because of a customer-related reason, the customer may be responsible for return shipping costs.

Refused or Undeliverable Shipments

Customers are responsible for providing a complete and accurate delivery address.

Additional shipping charges may apply when an order is returned because of:

An incorrect address
An incomplete address
A refused delivery
An unclaimed shipment
Failure to receive the shipment

For bulk or commercial shipments, additional freight or handling charges may apply.

International Orders

International customers are responsible for applicable customs duties, import taxes, brokerage fees, and other charges imposed by the destination country unless otherwise stated.

If an international shipment cannot be delivered because of customs restrictions, refusal, incorrect information, or failure to pay applicable import charges, the customer may be responsible for return shipping and other applicable costs.